Sometimes the best risk management advice is the simplest:
Return telephone calls. Finish your work on time. Treat your clients as you want to be treated.
The “simplest is best” philosophy was evident in a recent hotel stay in Greenville, SC. The hotel uses swipe keycards for entry to guest rooms and elevators. In an idle moment I happened to turn my keycard over. On the back – in tiny print – were the following instructions:
USING YOUR KEYCARD
- Touch keycard to lens to unlock door / elevator
- For Your Safety: Use safety deposit for valuables
- Secure deadbolt and doorguard when in room
- Use viewport to identify all visitors
- Employees are require to wear name tags
- Safeguard and keep your keycard with you at all times
- Ensure that all windows and doors are locked
My guess is few guests ever notice these instructions on their back of their keycards, much less read them. It was the first time I did.
The keycard accomplishes three key things:
- It gives guests good, solid safety advice.
- It shows the hotel cares enough to take the time to print said advice.
- It notifies guests of potential risks and empowers them with simple ways to protect themselves.
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