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Pro Practice Playbook – Getting and Keeping Great Clients

Arbitration Clauses

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Weighing the benefits and risks.

Ending the Relationship

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The final handshake is a most important one.

Doing Business with Clients

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Don't complicate the attorney-client relationship.

Avoiding Conflicts of Interest

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The duty of loyalty is critical.

Client Privilege

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Create a culture of confidentiality.

Client Communication

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Stay in touch, stay out of trouble.

Client Engagement Letters

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Put it in writing.

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Upcoming CLE Webinar: The Art of Negotiation Part 2

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Colleen L. Byers

Colleen Byers Mediation, LLC

Frank C. Laney

North Carolina Center for Mediation

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