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The Art of Negotiation Part 2

Online via Zoom on 

November 17, 2025 1:00 pm EST | Part of our

series

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Live online CLE webinar experience
by Alta Pro Lawyers Risk Purchasing Group

60 Minutes | 1.0 Regular Credit
November 17, 2025 1:00 pm EST

Location: Zoom webinar

No charge

The webinar is free to persons in our program states, otherwise you may have to pay a small attendance fee (~$2) to your state

About the presentation

In the inaugural webinar of the three-part series, esteemed attorneys Colleen Byers and Frank Laney presented an in-depth analysis of the defining characteristics of successful negotiators. Join them for the third webinar of the series, titled “The Art of Effective Negotiation – Part 2.”

Successful negotiators cultivate several pivotal habits to enhance the probability of consistently achieving mutually beneficial agreements. These habits encompass:

1. Preparation: Prior to a negotiation, seasoned negotiators meticulously contemplate their desired outcomes. Without a clear objective, it becomes challenging to establish a course of action. In this webinar, we will outline the keys to preparing properly.

2. Building Trust and Rapport: Trust is paramount in every negotiation. Its construction requires significant effort and time, while its destruction can occur swiftly. In this webinar, we will explore the components of trust: authenticity, rigorous logical reasoning, and empathy.

3. Managing Emotions – Yours and Theirs: Recent research has debunked the notion that emotions have no role in negotiations. Contrary to this belief, the “things that people care about – not merely outcomes, but also respect, power, and identity – are all intrinsically linked to strong emotions.” Colleen and Frank will delve into this pivotal finding during the webinar.

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A seasoned civil litigator with deep business and legal experience, Colleen Byers focuses on mediating complex business, employment, trust, estate, fiduciary and family disputes to help companies, families and individuals solve their legal problems outside the courtroom.

Colleen’s conflict resolution approach weaves together practical business insight, active listening, and strategic foresight. Colleen leverages more than a decade of litigation experience to help people, whether business owners or families, settle legal disputes quickly, effectively, and creatively.

Colleen has received the following recognition:

  • Lawyer of the Year, North Carolina Lawyers Weekly (2020)
  • North Carolina Lawyer Weekly’s Leaders in the Law (2020);
  • Best Lawyers in America (2020);
  • North Carolina Super Lawyers, Rising Star (2016–2018);
  • Business North Carolina Legal Elite, Young Guns (2016–2018); and
  • Chamber of Commerce Winston Under 40 Leadership Award (2017).

Colleen is humbled that these recognitions demonstrate how deeply she cares about doing her best, making an impact, and serving her clients.

Frank C. Laney was Circuit Mediator for the US Court of Appeals for the Fourth Circuit for 25 years, mediating more than 5000 cases before retiring in April 2022.  After serving as an ex-officio member of the NC Dispute Resolution Commission since its inception in 1995, he was appointed as a Commissioner in 2021. He teaches the NC Dispute Resolution Commission required training for mediator certification with North Carolina Center for Mediation. He has recently completed his book, The Practical Mediator, a collection of articles he has written about the field of mediation. He has been an adjunct professor at Campbell University and North Carolina Central University Schools of Law and is a Senior Lecturing Fellow at High Point University School of Law.

For the six years before Covid he taught mediation in Belarus and more recently in Ukraine, Russia and Kazakhstan, including one fall in Belarus as a visiting Fulbright Specialist.  

He is the former Mediation Coordinator for the NC Industrial Commission and for three years in the early 1990’s limited his private practice in Raleigh to mediation.  

He has been a member of the NC Bar Association Dispute Resolution Committee/Section since its inception and is a past Section Chair. He chaired the joint Section-Commission committee responsible for the 2012 updating and rewriting of Alternative Dispute Resolution in North Carolina, A New Civil Procedure, serving as an author and co-editor of the book. In 2004, the Section presented him with the Peace Award.  He was a consultant with the NC Bar Association’s Mediated Settlement Conference and District Court Arbitration Pilot Programs.  He helped lead the committees that developed the Family Financial Settlement and Clerk Mediation Programs and the committee that crafted the Standards of Professional Conduct for Mediators.  Mr. Laney is certified as a mediator in the Superior Court, Family Financial, District Criminal Court and Clerk Programs by the NC Dispute Resolution Commission and as a practitioner member of the Academy of Family Mediators.  

He was born in Charlotte and raised in North Carolina, spending his early childhood in Taylorsville, a small town in the foothills of the Blue Ridge Mountains, then attended Martin Middle School and Broughton High School in Raleigh.  Mr. Laney attended NC State University and UNC Law School.  His father was a county agricultural extension agent and owned farms in Alexander and Nash Counties, where Frank picked up rocks, cut trees, baled hay and built barbwire fences.

His wife, Anne Whaley Laney, is Principal Flutist with the North Carolina Symphony.  They have two children, William and Megan.  After graduating from UNC, William completed his master’s degree at NC State University and works for a women’s health organization.  Megan graduated UNC undergraduate and UNC School of Law.  She began as a staff attorney with the US Court of Appeals for the 11th Circuit in Atlanta in the fall of 2023.

In his free time Mr. Laney works with the Boy Scout troop he was a member of as a boy and where his son got his Eagle.  He is Past President of the Green Hope Band Boosters, and most years sings with the North Carolina Master Chorale, which gives him the opportunity to sing with his wife and the North Carolina Symphony.  He serves on the vestry of St. Paul’s Episcopal Church in Cary.

Alta Professional Insurance Services Agency, LLC, (Alta Pro) provides innovative, intelligent, professional insurance underwriting, claims, risk management, product development, and sales and marketing services to our clients using state of the art information technology.

Webinar time: November 17, 2025 1:00 pm EST
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The Art of Negotiation Part 2

November 17, 2025 1:00 pm EST
1.0 Regular Credit

Q4 Wellness Webinar

December 11, 2025 1:00 pm EST
1.0 Ethics Credit

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