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The Dangers of Insurance Claims and How to Avoid Them

Online via Zoom on 

June 17, 2025 1:00 pm EST | Part of our

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Live online CLE webinar experience
by Alta Pro Lawyers Risk Purchasing Group

60 Minutes | 1.0 Regular Credit
June 17, 2025 1:00 pm EST

Location: Zoom webinar

No charge

The webinar is free to persons in our program states, otherwise you may have to pay a small attendance fee (~$2) to your state

About the presentation

Insurance claims can be a complex and high-stakes aspect of legal practice, with significant financial, reputational, and operational implications. In this informative and engaging webinar, Raymond Birkinsha, an expert in professional liability and claims management, will guide lawyers through the most common—and often costly—mistakes made in insurance claims, and offer practical strategies for mitigating risks and preventing errors.

Drawing on over 20 years of experience managing high-exposure litigation, Raymond will share insights on the critical elements of insurance claims management, from proper documentation and risk assessment to effective negotiation tactics and legal strategies. Participants will gain a deeper understanding of how to avoid the most frequent pitfalls that lead to costly claim disputes, policy misinterpretations, and litigation challenges.

Key Topics Include:

  • The top 5 risks in insurance claims and how to avoid them
  • Best practices for claim documentation and policy review
  • How to identify and prevent litigation traps in insurance claims
  • Negotiation strategies for resolving high-stakes claims efficiently
  • Techniques for managing client expectations and maintaining transparent communication
  • The role of regulatory compliance in minimizing claim-related risks
  • Case studies and real-world examples of successful claim resolution

Who Should Attend:
This webinar is ideal for legal professionals working in insurance law, claims management, risk assessment, or litigation. Whether you’re a seasoned attorney or new to the field, you’ll gain valuable tools to enhance your practice and avoid common, costly mistakes in the insurance claims process.

Learning Outcomes:
By the end of this session, attendees will be able to:

  • Identify critical risk factors in insurance claims
  • Implement best practices to safeguard against claims-related disputes
  • Enhance their negotiation and litigation strategies to protect clients’ interests
  • Understand the role of regulatory frameworks in minimizing exposure and risk

How to attend

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Have Zoom downloaded and setup prior to joining the actual live webinar.

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After you register, we send you a Join Webinar link. You will use this link to access the live webinar when we kick off.

About the presenter, Raymond Birkinsha

Executive Leader | Litigation and Claims Expert | Professional Liability Risk Management

Raymond Birkinsha is an accomplished executive leader with over two decades of experience in organizational operations, litigation management, and professional liability risk and insurance management. A seasoned negotiator, Raymond is known for his expertise in resolving high-exposure litigation, managing complex claims, and delivering advanced solutions that drive key process improvements, saving substantial time, money, and resources for organizations.

With a robust background in regulatory compliance, risk mitigation, and cost control, Raymond has successfully led multiple teams across various industries to exceed corporate objectives. His ability to develop and implement best practices has made him a highly respected industry thought leader, regularly presenting at major conferences, universities, and events. Raymond is deeply committed to mentoring and empowering team members to reach their highest potential, making him a sought-after leader in the risk management field.

Professional Experience

  • Director, Claims – Professional Liability
    AmTrust Financial Services, Inc. | October 2021 – Present
    Based in Kansas City, Raymond leads claims management for professional liability, leveraging his extensive experience to provide strategic leadership and drive operational excellence across the company.
  • Vice President, Claims
    Pharmacists Mutual Insurance Company | July 2020 – October 2021
    In this role, Raymond oversaw claims management, helping the company navigate complex risk environments while ensuring the effective resolution of high-stakes legal matters.
  • Director of Claims
    MPIE | August 2018 – April 2020
    Raymond directed claims operations, implementing innovative solutions that improved processes and reduced operational inefficiencies.
  • Vice President: Claims/Marketing/Legal/Operations
    AltaPro Insurance | September 2012 – August 2018
    Raymond was responsible for the leadership of claims, marketing, legal, and operations functions, with a focus on professional liability claims, litigation management, and risk services. His contributions also included developing key marketing strategies and risk management presentations.
  • Executive Vice President – Operations & Acquisitions
    PrimeOne Insurance | 2010 – 2012
    As an operational leader, Raymond managed a broad range of departments including claims, marketing, IT, acquisitions, HR, compliance, and licensing.
  • Executive Vice-President
    AltaPro Insurance Services | July 2008 – June 2010
    Raymond played a key role in strategy development, claims management, litigation oversight, and risk services, while also presenting to independent agents and insurers on professional and commercial liability trends.
  • Vice President/Consultant, Hospital Professional Liability Claims
    Swiss Re | 2006 – 2008
    Raymond led national claims consults, resolving multi-million-dollar professional liability claims, identifying trends, and delivering key presentations on risk management.
  • Vice President/Consultant, Hospital Professional Liability Claims
    GE Insurance | 2004 – 2006
    Specializing in excess insurance and reinsurance for hospital professional liability programs, Raymond managed large exposure claims, mentored a team of consulting lawyers, and contributed to multiple process improvement projects.

Education

  • Doctor of Law (JD)
    University of Denver – Sturm College of Law
    Activities: Moot Court
  • Bachelor of Arts in Economics
    Brigham Young University

Volunteer Leadership

Raymond has a long history of volunteer service, particularly with the Boy Scouts of America. He served as Committee Chair, Scout Master, Assistant Scout Master, and Merit Badge Counselor, mentoring youth and contributing to the development of the scouting community for over a decade.

Skills and Expertise

  • Litigation Management
  • Risk Management & Professional Liability
  • Claims Resolution & Negotiation
  • Process Improvement & Cost Control
  • Leadership & Team Development
  • Regulatory Compliance
  • Strategic Vision & Operational Efficiency
  • Public Speaking & Industry Thought Leadership

Personal Philosophy
Raymond is passionate about delivering strategic leadership that aligns with the mission and values of organizations, and he has consistently demonstrated his ability to lead cross-functional teams with a focus on accountability, excellence, and growth.

Alta Professional Insurance Services Agency, LLC, (Alta Pro) provides innovative, intelligent, professional insurance underwriting, claims, risk management, product development, and sales and marketing services to our clients using state of the art information technology.

Webinar time: June 17, 2025 1:00 pm EST
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Additional info

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Your Certificate of Attendance will be emailed to you within 30 days after the live webinar.

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Manuscript

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Register for all of our available upcoming CLE webinars at once.

Date

Webinar

Credit Hours

Register

Speakers

March 11, 2025 1:00 pm EST

60 Minutes :

1.0 Regular Credit

Randy Tessier

CaseText/Thompson Rueters

June 17, 2025 1:00 pm EST

60 Minutes :

1.0 Regular Credit
September 17, 2025 1:00 pm EST

60 Minutes :

1.0 Ethics Credit

Eric Lang

Lang Legal

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