Attention March 13th, 2024 Webinar Attendees, please click here to complete our Survey or Attendance Verification and Credit Request Form. (required for CLE credit)

The Best and Worst North American Airports

Last update





Print Friendly, PDF & Email
Based on customer satisfaction.

If your holiday plans include air travel, try to avoid Newark Liberty International Airport and Chicago O’Hare Airport.

Those ranked worst among North American airports in customer satisfaction, according to a recent J.D. Power survey.

Airports in Detroit, Minneapolis and San Francisco – on the other hand– ranked high.

Overall, customer satisfaction is down and air traffic is up, according to the J.D. Power 2022 North American Airport Satisfaction Study. Passenger volume in September approached pre-pandemic numbers.

“But travelers are met with fewer flights, more crowded terminals and limited food and beverage options,” according to this CNN report on the survey.

The survey rated consumer satisfaction in six categories, listed in order of importance: terminal facilities, airport arrival/departure, baggage claim, security check, check-in/baggage check, and food, beverage and retail.

Alta Pro Insurance Services keeps you informed on cutting-edge issues that affect your practice. Every week the Pro Practice Blog posts timely and topical dispatches from the risk management front lines. We spot looming risks – like the possibilities and potential perils of cryptocurrency – and give you advance warning. We identify promising trends – like Micro Self-Care, Cybersecurity Ethics, and the One-Page Business Plan – and give you the inside scoop. We bring you live CLE webinars on topics you request, most recently “Managing a Law Practice in Uncertain Times.” Please let us know how we can help your professional practice minimize risk and maximize reward. We’re here for you.

Top 5 Mega-Airports

Following are the most highly-rated mega-airports (33 million or more passengers per year), according to the J.D. Power Survey:
• Minneapolis-Saint Paul International Airport (800 points on 1,000 point scale)
• San Francisco International Airport (796)
• Detroit Metropolitan Wayne County Airport (791)
• John F. Kennedy International Airport (791)
• Harry Reid International Airport (790)

Bottom 5 Mega-Airports

Following is from the J.D. Power Survey:

• Toronto Pearson International Airport (755)
• Boston Logan International Airport (754)
• Los Angeles International Airport (753)
• Chicago O’Hare International Airport (751)
• Newark Liberty International Airport (719)

Best Large Airports
Following are the best airports with 10 million to 32.9 million passengers per year:

  • Tampa International Airport (846)
  • John Wayne Airport, Orange County, California (826)
  • Dallas Love Field (825)

Ranked last on the list of large airports was Philadelphia International Airport (729). Hollywood Burbank Airport in California was at the bottom of the list of medium airports, with a score of 763.

Source: J.D. Power: The most and least satisfying North American airports for 2022 | CNN Travel

Do you practice in Wisconsin, Texas, Minnesota, Ohio, Illinois, Indiana or Michigan? Is your professional liability coverage managed through Alta Pro? If so, you’re automatically a member of the Alta Pro Risk Purchasing Group (RPG), which offers a wealth of benefits for your practice: free, cutting-edge CLE webinars featuring top experts tackling timely topics; the Pro Practice Playbook; the Pro Practice Blog; Reminger’s ProLink risk management assistance; Reminger’s Claim Repair Hotline; discounts on CLIO practice management software; tax savings on health insurance; and access to the Risk Pro, who can help keep your firm safe and successful. Register here and start enjoying your Alta Pro RPG benefits.


Print Friendly, PDF & Email

Related Posts on!

Alta Pro Logo Icon

About the Editorial Staff

In an age of consolidation where increasingly impersonal transactions have made customer service an oxymoron, we bring together independent agents, insurance companies, and other industry specific service providers to develop and deliver insurance products and risk management solutions that benefit our insurance customers.

May 22, 2024 1:00 pm EST
1.0 Regular Credit
June 12, 2024 1:00 pm EST
1.0 Ethics Credit

Join Our Newsletter

Occasional newsletters and CLE invites

Find Us on Social

Upcoming CLE Webinar: Essential Business Skills for Busy Lawyers Part 1 – Communicate Like A Pro

May 22, 2024 1:00 pm EST
CLE Credit: 1.0 Regular

Colleen L. Byers

Colleen Byers Mediation, LLC


Latest Videos

1 Hour

Creating an Attorney Compensation Plan That Will Build Firm Culture and Attract Top Talent

1 Hour

Ethical Uses of Generative AI in the Practice of Law

1 Hour

Four “Ds” of Client Relations: Dabbling, Documentation, Difficult Clients, Don’t Do it!

Need Help?

Visit our Frequently Asked Questions page. 

Or email us directly at

Or submit your issue in the comment form below and we will respond as soon as possible.