If your holiday plans include air travel, try to avoid Newark Liberty International Airport and Chicago O’Hare Airport.
Those ranked worst among North American airports in customer satisfaction, according to a recent J.D. Power survey.
Airports in Detroit, Minneapolis and San Francisco – on the other hand– ranked high.
Overall, customer satisfaction is down and air traffic is up, according to the J.D. Power 2022 North American Airport Satisfaction Study. Passenger volume in September approached pre-pandemic numbers.
“But travelers are met with fewer flights, more crowded terminals and limited food and beverage options,” according to this CNN report on the survey.
The survey rated consumer satisfaction in six categories, listed in order of importance: terminal facilities, airport arrival/departure, baggage claim, security check, check-in/baggage check, and food, beverage and retail.
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Top 5 Mega-Airports
Following are the most highly-rated mega-airports (33 million or more passengers per year), according to the J.D. Power Survey:
• Minneapolis-Saint Paul International Airport (800 points on 1,000 point scale)
• San Francisco International Airport (796)
• Detroit Metropolitan Wayne County Airport (791)
• John F. Kennedy International Airport (791)
• Harry Reid International Airport (790)
Bottom 5 Mega-Airports
Following is from the J.D. Power Survey:
• Toronto Pearson International Airport (755)
• Boston Logan International Airport (754)
• Los Angeles International Airport (753)
• Chicago O’Hare International Airport (751)
• Newark Liberty International Airport (719)
Best Large Airports
Following are the best airports with 10 million to 32.9 million passengers per year:
- Tampa International Airport (846)
- John Wayne Airport, Orange County, California (826)
- Dallas Love Field (825)
Ranked last on the list of large airports was Philadelphia International Airport (729). Hollywood Burbank Airport in California was at the bottom of the list of medium airports, with a score of 763.
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